YOUR FINALISTS
CATEGORIES
Conductor of the Year
Sarah Beauvoisin
Conductor
Newcastle
Scott Jarvis
Conductor Instructor
Manchester Piccadilly
Lisa Wilson
Conductor
Preston
This award recognises conductor colleagues, who through their actions, bring our core values to life and consistently set the highest standards to deliver a great service to our customers. It recognises those who show a commitment to supporting others – whether helping to make someone’s day or pulling together with colleagues.
Contract Employee of the Year
Sarah Lascelles
Customer Host
Newcastle
Arnold Miti
Icomera Service Delivery Manager
Chatham – Icomera UK HQ
Zaheer Qadir
Security Guard
Manchester Airport
Team TPE is also made up of colleagues who may not be directly employed by us, but still play a crucial role in supporting our customers and wider business. This award recognises colleagues working on behalf of supply partners who consistently demonstrate our core values and help us to deliver great service for our customers.
Contract/Industry Partner of the Year
Bidvestnoonan
First Travel Solutions
Network Rail Train Planning – NW&C Team
Our supply and industry partners work tirelessly day in, day out to help us to meet the needs of our customers and it is only right that they are recognised as part of our Star Awards. This award gives TPE colleagues an opportunity to recognise and give thanks to our suppliers or industry partners who consistently help us deliver a good and efficient operation, help us to make the customer experience greater, and help us to look at new and innovative ways we can improve.
Driver of the Year
Garry Catterall
Driver
Preston
Don Coffey
Driver
Manchester Piccadilly
Phil Sullivan
Driver Assessor
York
This award is for driver colleagues who through their actions bring our core values to life and consistently set the highest standards. They demonstrate a commitment to raising the bar, supporting others, and deliver a great service to our customers.
Frontline Colleague of the Year*
Geoffrey Feetenby
Revenue Protection Assistant
Hull
Sean Gallagher
Senior Customer Delivery Manager
BWH
William McGeouch
Customer Ambassador
Glasgow
*Eligible colleagues include Revenue Protection Assistants, Customer Ambassadors, Customer Delivery Managers
Our Frontline Colleague of the Year recognises those who go above and beyond expectations to deliver outstanding customer service every day, regularly raising the bar and pulling together to think of new ways to improve the journey experience for our customers.
Health and Wellbeing Champion of the Year – The Simon Weston CBE Award
Preston
Glasgow
York
This award recognises colleagues who go above and beyond to support the health and wellbeing of others, creating a workplace where people feel cared for, empowered, and able to thrive. Through their ongoing commitment and actions, they champion a culture of compassion and resilience, consistently demonstrating our core value to make someone’s day by putting people first and making a positive difference.
Inclusion Champion of the Year
Luke Gardner
Permanent Timetable Manager
BWH
Elizabeth Williams
Deputy Media Manager (now seconded to DOHL)
BWH
Lisa Yemm
Recruitment Co-ordinator
BWH
This award recognises colleagues who champion inclusivity in the workplace and display an ongoing commitment to helping others feel valued and respected through consistently demonstrating our core values.
MS Colleague of the Year
Jessie Cherrill
Corporate Planning Manager
BWH
Andrew McNeil
Area Customer Experience Manager
Hull
Catherine Unsworth
Internal Communications Lead
BWH
Our MS Colleague of the Year award recognises individuals who inspire, motivate, and encourage colleagues, and consistently demonstrate our core values. These individuals lead by example and show a commitment to raising the bar and supporting others.
Outstanding Apprentice of the Year
Kieran Jarvis
Possession Delivery Manager
BWH
Lucy Lightbown
Sustainability Apprentice
BWH
Max Moreland
IT Apprentice
BWH
Our Outstanding Apprentice award recognises the outstanding contributions of individuals who are either currently on our apprentice scheme or have been through our apprenticeship scheme in the past five years and now have another role within our business. These individuals will have shown exceptional skill, tenacity and professional achievement, and live our core values.
Safeguarding Champion of the Year
Simon Kirk
Driver
York
James Macdowell
Driver
Newcastle
Tom Marshall
Conductor Instructor
York
Safeguarding Champion of the Year is an opportunity to highlight the great work of colleagues who live our core values and consistently strive to ensure the safety of our colleagues and customers across our network.
Shining Star of the Year
Daniel Dreggs
Interim Regional Head of Drivers (North)
Manchester Piccadilly
Simon Kirk
Driver
York
James McDowell
Driver
Newcastle
All of our monthly Shining Star winners will automatically be put forward for this award and one overall Shining Star will be selected as Shining Star of the Year.
Station Colleague of the Year
Jessica Fletcher
Customer Service Supervisor
Grimsby
Scott Goddard
Station Team Leader
Huddersfield
Tiffany Lee
Customer Service Supervisor
Huddersfield
This award recognises station colleagues who bring our core values to life by delivering outstanding customer service every day, regularly raising the bar and pulling together to think of new ways to improve the journey experience for our customers.
Station of the Year
Dewsbury
Grimsby
Huddersfield
This award recognises the great work carried out by our Station Teams at TPE-managed stations, who through their actions bring our core values to life. They consistently deliver a fantastic service to our customers and are a valued part of their local communities.
Team of the Year
Newcastle Driver Instructors and Driver Assessors Team
Operations Development Managers
Sheffield Driver Instructors and Driver Assessors Team
Every single day in TPE there are teams going above and beyond the call of duty to make a difference for our colleagues and our customers. This award recognises those teams – whether big or small - who are either customer-facing or working behind the scenes, who not only demonstrate the TPE values, but over the last 12 months may have made a significant impact on our business, overcome obstacles, successfully utilised the skills of all members of the team and can demonstrate collaboration with other teams in TPE and across the industry. The winning team will be a shining example of working together effectively to deliver clear benefits.
Unsung Hero award
Craig Bell
Operations Development Manager
York
Suzanne Catterall
Customer Relations Assistant Manager
BWH
James Delaney
Operational Training Coordinator
Manchester Piccadilly
Our Unsung Hero award is an opportunity to reward colleagues who have made a difference by going the extra mile in their everyday work to benefit our customers and their colleagues. They may consistently do outstanding work, live our values, and contribute to our company objectives, but don’t necessarily seek recognition for it.
Conductor of the Year
This award recognises conductor colleagues, who through their actions, bring our core values to life and consistently set the highest standards to deliver a great service to our customers. It recognises those who show a commitment to supporting others – whether helping to make someone’s day or pulling together with colleagues.
Contract Employee of the Year
Team TPE is also made up of colleagues who may not be directly employed by us, but still play a crucial role in supporting our customers and wider business. This award recognises colleagues working on behalf of supply partners who consistently demonstrate our core values and help us to deliver great service for our customers.
Contract/Industry Partner of the Year
Our supply and industry partners work tirelessly day in, day out to help us to meet the needs of our customers and it is only right that they are recognised as part of our Star Awards. This award gives TPE colleagues an opportunity to recognise and give thanks to our suppliers or industry partners who consistently help us deliver a good and efficient operation, help us to make the customer experience greater, and help us to look at new and innovative ways we can improve.
Driver of the Year
This award is for driver colleagues who through their actions bring our core values to life and consistently set the highest standards. They demonstrate a commitment to raising the bar, supporting others, and deliver a great service to our customers.
Frontline Colleague of the Year*
*Eligible colleagues include Revenue Protection Assistants, Customer Ambassadors, Customer Delivery Managers
Our Frontline Colleague of the Year recognises those who go above and beyond expectations to deliver outstanding customer service every day, regularly raising the bar and pulling together to think of new ways to improve the journey experience for our customers.
Inclusion Champion of the Year
This award recognises colleagues who champion inclusivity in the workplace and display an ongoing commitment to helping others feel valued and respected through consistently demonstrating our core values.
MS Colleague of the Year
Our MS Colleague of the Year award recognises individuals who inspire, motivate, and encourage colleagues, and consistently demonstrate our core values. These individuals lead by example and show a commitment to raising the bar and supporting others.
Outstanding Apprentice
Our Outstanding Apprentice award recognises the outstanding contributions of individuals who are either currently on our apprentice scheme or have been through our apprenticeship scheme in the past five years and now have another role within our business. These individuals will have shown exceptional skill, tenacity and professional achievement, and live our core values.
Safeguarding Champion of the Year
Safeguarding Champion of the Year is an opportunity to highlight the great work of colleagues who live our core values and consistently strive to ensure the safety of our colleagues and customers across our network.
Shining Star of the Year
All of our monthly Shining Star winners will automatically be put forward for this award and one overall Shining Star will be selected as Shining Star of the Year.
Station Colleague of the Year
This award recognises station colleagues who bring our core values to life by delivering outstanding customer service every day, regularly raising the bar and pulling together to think of new ways to improve the journey experience for our customers.
Station of the Year
This award recognises the great work carried out by our Station Teams at TPE-managed stations, who through their actions bring our core values to life. They consistently deliver a fantastic service to our customers and are a valued part of their local communities.
Team of the Year
Every single day in TPE there are teams going above and beyond the call of duty to make a difference for our colleagues and our customers. This award recognises those teams – whether big or small - who are either customer-facing or working behind the scenes, who not only demonstrate the TPE values, but over the last 12 months may have made a significant impact on our business, overcome obstacles, successfully utilised the skills of all members of the team and can demonstrate collaboration with other teams in TPE and across the industry. The winning team will be a shining example of working together effectively to deliver clear benefits.
Traincrew Depot of the Year
Our Traincrew Depot of the Year award acknowledges the great teamwork taking place amongst our train crew in a variety of roles across our network. These teams are working hard to deliver a good and efficient operation for our customers, whilst also demonstrating our core values.
Unsung Hero
Our Unsung Hero award is an opportunity to reward colleagues who have made a difference by going the extra mile in their everyday work to benefit our customers and their colleagues. They may consistently do outstanding work, live our values, and contribute to our company objectives, but don’t necessarily seek recognition for it.
Well done to all!
